14 Day Money Back Guarantee Terms & Conditions
At www.ilovemyphone.com.au, we stand behind our product! That's why we offer a 14 Day Money Back Guarantee. If for any reason a www.ilovemyphone.com.au customer is unsatisfied with their purchase, they can contact us within 14 days of taking delivery, and organise to return the product and receive a refund of the purchase price excluding the associated Delivery Cost, subject to the terms and conditions listed below:
1.1. In order to organise a refund under these terms and conditions, the customer must notify www.ilovemyphone.com.au Support at firstname.lastname@example.org within 14 days of taking delivery of their www.ilovemyphone.com.au Product and request a refund under these terms and conditions. The customer must comply with the directions of www.ilovemyphone.com.au staff in order to facilitate a refund.
1.2. Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price excluding the Delivery Cost as specified in the customer's Order. In case the delivery fee is not mentioned in the order form, a standard fee of $8.50 inc gst will be used as delivery cost.
1.3. The 14 Day period will commence on the date that the customer accepts delivery of their www.ilovemyphone.com.au product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
1.4. The www.ilovemyphone.com.au product must be returned within 14 days of requesting a refund under these terms and conditions.
1.5. Returned products must be returned in the original packaging, with all accessories and in re-saleable condition.
1.6. After receiving the returned www.ilovemyphone.com.au, we will issue a refund (as specified here) as soon as is reasonably practicable and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. The refund will be provided as a store credit only associated with the contacts / email address connected to the original order.
1.7. www.ilovemyphone.com.au reserves the right to make changes to these 14 Day Money Back Guarantee Terms and Conditions without notice.